Terms & Conditions of Use

The following definitions apply throughout these Terms and Conditions:

Age Requirement

You must be at least 18 years of age to use this Site or purchase any Product. By using the Site, you represent and warrant that you meet this age requirement. The Company does not knowingly market to or sell Products to minors.

Geographic Eligibility

The Site is operated from the United States and primarily serves customers within the 50 U.S. states. International customers may order but accept responsibility for compliance with their local import laws, regulations, and any applicable duties or taxes. The Company makes no representation that Products are legal or appropriate for use outside the United States.

Account Accuracy

If you create an account or provide information during checkout, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of any account credentials. The Company is not liable for any loss or damage arising from your failure to protect your account information.

Prohibited Users

You may not use this Site if you have previously been suspended or removed from using any of our Products or services, or if applicable law prohibits you from receiving such products.

Product Descriptions

We make every effort to display product information, ingredient details, and supplement facts as accurately as possible. However, we do not warrant that product descriptions, images, or other content are error-free, complete, or current. Product formulations, packaging, and specifications are subject to change without prior notice.

Order Acceptance

Placing an order through the Site constitutes an offer to purchase. The Company reserves the right to accept or decline any order at its sole discretion. An order is considered accepted only when we send you a written order confirmation via email. We may cancel or modify orders if a product is unavailable, if there is an error in pricing or product information, or if we suspect fraudulent activity.

Availability

All Products are subject to availability. The Company reserves the right to discontinue any product at any time. If an ordered product is unavailable after payment, we will contact you to arrange a substitute, a backorder, or a full refund.

Authorized Resellers

Complete Thyroid is sold exclusively through the official website www-completethyroid.com. The Company does not authorize the sale of its Products through Amazon, eBay, Walmart, retail stores, or any other third-party platform. Purchases made through unauthorized channels are not covered by the Company's 180-day guarantee or customer support.

Quantity Limits

The Company reserves the right to limit quantities purchased per order, per household, or per customer account. These restrictions may apply to orders placed using the same billing account, credit card, or shipping address.

Pricing

All prices displayed on the Site are in U.S. dollars (USD) and are subject to change without notice. The Company reserves the right to modify pricing at any time prior to order acceptance. Promotional pricing, discount codes, and bundle offers are valid for limited periods and cannot be combined unless explicitly stated.

Payment Methods

We accept major credit cards, debit cards, and other payment methods as displayed during checkout. By submitting payment, you represent that you are authorized to use the payment method provided. All payment information is processed through PCI-DSS compliant third-party processors. The Company does not store full payment card numbers on its servers.

Subscription & Recurring Billing

If you enroll in a subscription or auto-ship program, you authorize the Company to charge your payment method on a recurring basis at the stated interval. You may cancel your subscription at any time by contacting support at least 48 hours before your next billing date. Charges already processed before cancellation are non-reversible but qualify for the standard 180-day refund policy.

Taxes

The Company collects and remits applicable sales tax as required by law. Tax amounts are calculated at checkout based on your shipping address. You are solely responsible for any applicable import duties, customs fees, or local taxes on international orders.

Failed Payments

If a payment fails, we will notify you and may retry the charge. The Company is not responsible for order delays or cancellations resulting from failed or declined payments. Fulfillment will not begin until payment is successfully collected.

Shipping Timelines

Orders are fulfilled from our facility in Denver, Colorado. Standard U.S. delivery typically takes 3 to 5 business days from the date of shipment. Processing typically takes 1–2 business days before shipment. These timelines are estimates and not guarantees.

Shipping Carriers

We ship via USPS, UPS, or other carriers at our discretion. Tracking information will be provided via email once your order ships. Delivery timelines are subject to carrier schedules, weather events, and other factors beyond our control.

Risk of Loss

Risk of loss and title to Products pass to you upon delivery to the carrier. The Company is not responsible for loss, theft, or damage occurring after the carrier takes possession of the package. For packages marked as delivered but not received, please contact the carrier first and then reach out to our support team.

Address Errors

You are responsible for providing accurate shipping information. The Company is not responsible for orders shipped to incorrect addresses provided by the Customer. Address corrections after an order has shipped may incur additional charges.

International Shipping

International shipments may be subject to customs inspection, import duties, and delays outside our control. The Company is not responsible for packages held in customs or import fees charged by destination countries. Delivery timelines for international orders vary significantly by destination.

The Company offers a 180-day money-back guarantee on all Products purchased through the official website. Full details of the refund process, eligibility requirements, and timelines are set forth in our Refund Policy, which is incorporated into these Terms by reference.

Summary of Guarantee Terms

• Refund requests must be submitted within 180 days of the original purchase date
• Both used and unused bottles are eligible — empty bottles qualify
• Products must have been purchased through the official website to qualify
• Refunds are issued to the original payment method within 5–10 business days
• No restocking fees or return shipping charges apply to domestic U.S. orders
• Purchases from unauthorized third-party retailers are not covered

Intellectual Property Ownership

All content on this Site — including but not limited to text, graphics, logos, product images, supplement facts, ingredient descriptions, user interface design, and written materials — is the exclusive property of Science Natural Supplements or its licensors and is protected by U.S. and international copyright, trademark, and intellectual property laws.

The "Complete Thyroid®" name and logo, and the Science Natural Supplements brand, are trademarks of the Company. Unauthorized use of any Company trademarks is strictly prohibited.

Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use this Site for personal, non-commercial purposes only. This license does not include the right to copy, modify, distribute, sell, or create derivative works from any content on the Site.

Prohibited Conduct

You agree not to:

• Copy, reproduce, republish, upload, post, or distribute Site content without written permission
• Use automated systems, scrapers, bots, or scripts to access or extract Site content
• Attempt to gain unauthorized access to any portion of the Site or its systems
• Submit false or misleading information during checkout or refund requests
• Use the Site to transmit spam, malware, or harmful code of any kind
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Engage in fraudulent activity, including submitting multiple refund requests for the same order
• Use the Site in any way that violates applicable local, national, or international laws
• Resell or redistribute Company Products purchased through the Site without authorization
• Create fake or misleading reviews, testimonials, or endorsements about Company Products

Violation of these prohibitions may result in termination of your access to the Site, cancellation of pending orders, and may subject you to legal liability.

Site Provided "As Is"

The Site and its Content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. The Company does not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

Limitation of Liability

To the fullest extent permitted by applicable law, the Company, its officers, directors, employees, agents, suppliers, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, data, goodwill, or other intangible losses — arising from your use of or inability to use this Site or its Products.

In no event shall the Company's total liability to you for all claims arising under these Terms exceed the total amount paid by you to the Company in the twelve (12) months preceding the event giving rise to the claim.

No Guarantee of Results

The Company makes no guarantee that use of Complete Thyroid will produce specific results. Individual outcomes vary based on factors including diet, lifestyle, underlying health conditions, medication use, and compliance with recommended dosage. Customer testimonials reflect individual experiences and are not representative of all users.

The content on this Site, including product descriptions, ingredient information, and any references to clinical research, is provided for informational and educational purposes only. It does not constitute medical advice, diagnosis, or treatment recommendations.

You should always consult a qualified healthcare provider before:

• Starting any new dietary supplement, especially if you have a pre-existing medical condition
• Taking Complete Thyroid alongside prescription thyroid medications (e.g., levothyroxine, Synthroid, Armour Thyroid)
• Using this product if you are pregnant, nursing, or trying to conceive
• Giving this product to anyone under 18 years of age
• Using this product if you have a diagnosed autoimmune thyroid condition such as Hashimoto's thyroiditis or Graves' disease

The Company is not responsible for any adverse health outcomes arising from use of Complete Thyroid without appropriate medical supervision. If you experience any unexpected side effects, discontinue use immediately and consult a healthcare professional.

Ingredient Interactions

Complete Thyroid contains selenium, iodine, and various minerals and plant extracts. These compounds may interact with medications or be contraindicated in certain medical conditions. The Company strongly encourages all customers to review the full ingredient list with their pharmacist or physician before use.

You agree to defend, indemnify, and hold harmless Science Natural Supplements, its parent company Happier Healthier Supplements, and their respective officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms and Conditions
• Your use of the Site in a manner not authorized by these Terms
• Your violation of any third-party rights, including intellectual property or privacy rights
• Any content or information you submit, post, or transmit through the Site
• Your use of any Products purchased through the Site in a manner inconsistent with their intended use or the Company's recommendations

The Company reserves the right to assume exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with the Company's defense of such matter.

The Site may contain links to third-party websites, services, or resources that are not owned or controlled by the Company. These links are provided for convenience only and do not constitute an endorsement or recommendation of any third-party site or its content.

The Company has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites. You access any third-party sites at your own risk. We encourage you to review the terms of service and privacy policy of any third-party site you visit.

The Company is not responsible for the availability of any external sites, and linking to any external site does not imply affiliation, sponsorship, or endorsement.

Payment Processors

Checkout and payment processing are handled by third-party payment processors. By completing a purchase, you agree to comply with those processors' terms of service. The Company is not responsible for errors, outages, or data breaches occurring at the payment processor level.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict of law principles. Federal law shall apply where applicable.

Informal Resolution

Before initiating any formal legal proceeding, you agree to first attempt to resolve any dispute informally by contacting the Company at [email protected]. The Company will make reasonable efforts to resolve the dispute within 30 days of receiving written notice. If informal resolution fails, either party may pursue formal remedies.

Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Site that cannot be resolved informally shall be settled by binding arbitration administered in Denver, Colorado, under the rules of the American Arbitration Association (AAA). The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver

You agree to resolve disputes with the Company on an individual basis only. You waive the right to participate in any class action lawsuit or class-wide arbitration. Each party may only bring claims in its own individual capacity.

Small Claims Exception

Notwithstanding the arbitration clause, either party may bring individual claims in a small claims court of competent jurisdiction, provided the matter qualifies under that court's jurisdictional limits.

The Company reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the Site with an updated "Effective Date." For material changes, we will provide additional notice, which may include a prominent banner on the Site or an email to registered customers.

Your continued use of the Site or purchase of Products after any changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Site and may request a refund for any recently purchased Products in accordance with our Refund Policy.

We encourage you to check this page periodically to stay informed of any updates. The current version of these Terms is always available at www-completethyroid.com/terms-and-conditions.

If you have questions, concerns, or legal inquiries about these Terms and Conditions, please contact us using any of the following methods. Please indicate "Terms & Conditions Inquiry" in the subject line of email correspondence.