Privacy Policy

Who We Are

Science Natural Supplements is the company that manufactures and sells Complete Thyroid. Our business operates under Happier Healthier Supplements, located at:

We are the data controller for the personal information you provide when using our Site. If you have any questions about this policy or your personal data, please contact us using the details above.

Information We Collect

We collect information in two main ways: information you give us directly, and information collected automatically when you visit our Site.

Information You Provide Directly

When you place an order, create an account, contact support, or sign up for emails, you may provide:

• Full name and billing/shipping address
• Email address and phone number
• Payment information (processed securely through our payment processor — we do not store full card numbers)
• Order history and product preferences
• Messages and correspondence sent to our support team
• Any health information you voluntarily share when contacting customer support

Information Collected Automatically

When you visit our Site, we automatically receive:

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring URLs (how you arrived at our Site)
• Click patterns and scroll behavior
• Cookie identifiers (see Section 4)

Information From Third Parties

We may receive information about you from:

• Payment processors (e.g., order confirmation and fraud signals)
• Advertising platforms (e.g., Facebook, Google) for ad performance measurement
• Shipping carriers for delivery status updates

How We Use Your Information

We use the information we collect for the following purposes:

Order Processing & Fulfillment

• Process your purchase and accept payment
• Ship your order and provide tracking information
• Handle returns, refunds, and the 180-day money-back guarantee
• Send order confirmation and shipping notification emails

Customer Service

• Respond to your questions, complaints, and support requests
• Process refund and guarantee claims
• Communicate about issues affecting your order

Marketing & Communications

• Send promotional emails and offers (only with your consent)
• Show you relevant advertisements on third-party platforms
• Measure the effectiveness of our marketing campaigns

Site Improvement & Analytics

• Understand how visitors use our Site
• Identify and fix technical issues
• Improve product pages, checkout experience, and content

Legal & Compliance

• Comply with applicable laws and regulations
• Detect, prevent, and investigate fraud or abuse
• Enforce our Terms and Conditions

Cookies & Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your experience and understand how visitors use the Site.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality, such as keeping items in your cart and processing checkout. These cannot be disabled.
• Analytics Cookies: Used to collect aggregated data about site traffic and visitor behavior (e.g., Google Analytics). Helps us understand which pages perform best.
• Marketing Cookies: Used to show you relevant ads on platforms like Facebook and Google. These track whether you have visited our Site and what you viewed.
• Preference Cookies: Remember your settings and preferences across sessions.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing ones. Note that disabling essential cookies may affect your ability to complete a purchase.

To opt out of Google Analytics tracking, visit tools.google.com/dlpage/gaoptout. To manage Facebook advertising preferences, visit your Facebook Ad Preferences settings.

Do Not Track

Our Site does not currently respond to "Do Not Track" browser signals. However, you can use the opt-out mechanisms described above to limit tracking.

Sharing Your Information

We share personal information only in the following limited circumstances:

Service Providers

We work with third-party service providers who help us operate our business. These providers are contractually required to use your data only to perform services for us and may not use it for their own purposes. They include:

• Payment processors — to securely handle credit card and payment transactions
• Shipping and fulfillment partners — to deliver your order and provide tracking
• Email marketing platforms — to send transactional and promotional emails
• Customer support tools — to manage support tickets and communications
• Analytics providers — to help us understand Site usage (e.g., Google Analytics)
• Advertising platforms — to measure ad performance and show relevant ads (e.g., Google Ads, Facebook Ads)

Legal Requirements

We may disclose your personal information when required to do so by law, including in response to a court order, subpoena, or other legal process. We may also share information to protect the rights, safety, or property of Science Natural Supplements, our customers, or the public.

Business Transfers

If Science Natural Supplements is acquired, merged, or sold, your personal information may be transferred as part of that transaction. We will notify you of any such transfer via email or prominent notice on our Site.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

• Order records: Retained for 7 years to comply with tax and accounting requirements
• Customer accounts: Retained while your account is active, plus 3 years after the last transaction
• Support communications: Retained for 3 years from the date of resolution
• Marketing email preferences: Retained until you unsubscribe or request deletion
• Analytics data: Typically retained for 26 months by Google Analytics before automatic deletion

When data is no longer needed, we securely delete or anonymize it. You may request earlier deletion at any time (see Section 7).

Your Rights & Choices

Depending on where you live, you may have several rights regarding your personal data. We honor these rights for all customers regardless of location.

Right to Access

You can request a copy of the personal information we hold about you. We will provide this within 30 days of a verified request.

Right to Correction

If any of your personal information is inaccurate or incomplete, you can request that we correct it. You may also update your order and contact details by contacting support directly.

Right to Deletion

You can request that we delete your personal information. We will honor deletion requests subject to any legal obligations to retain certain data (e.g., order records for tax purposes).

Right to Object / Opt Out

• Marketing emails: Click "Unsubscribe" in any email, or contact us directly
• SMS/text messages: Reply STOP to any text message from us
• Targeted advertising: Use platform opt-out tools (Facebook, Google) or contact us

Right to Data Portability

You can request your personal data in a structured, commonly used format (e.g., CSV) that you can transfer to another service.

How to Exercise Your Rights

To submit any of the requests above, contact us at [email protected] or call 1-888-861-2035. We will verify your identity before processing any request and respond within 30 days.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction.

• All data transmitted between your browser and our Site is encrypted using SSL/TLS (HTTPS)
• Payment information is processed through PCI-DSS compliant payment processors — we do not store full credit card numbers on our servers
• Access to personal data is restricted to authorized personnel on a need-to-know basis
• We conduct regular security reviews of our systems and third-party providers
• Our platform employs fraud detection systems to identify suspicious activity

Children's Privacy

Our Site and products are intended for adults aged 18 and older. We do not knowingly collect personal information from children under the age of 13 (or 16 in the European Union).

If you believe that a child has provided us with personal information without parental consent, please contact us immediately at [email protected]. We will promptly delete any such information upon verification.

Third-Party Links

Our Site may contain links to external websites, social media platforms, or third-party resources. These sites operate independently and are not covered by this Privacy Policy.

We are not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policy of any website you visit through a link on our Site before providing personal information.

California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights regarding your personal information.

Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information from California consumers:

• Identifiers (name, email address, IP address, postal address)
• Commercial information (purchase history, products ordered)
• Internet activity (browsing behavior on our Site)
• Geolocation data (approximate location from IP address)

Your CCPA Rights

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you
• Right to Delete: Request deletion of your personal information, subject to legal exceptions
• Right to Opt-Out of Sale: We do not sell personal information. No opt-out is required, but you may contact us to confirm this.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

To submit a CCPA request, contact us at [email protected] or call 1-888-861-2035. You may designate an authorized agent to make a request on your behalf. We will verify your identity before responding.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post a prominent notice on our website home page
• Send an email notification to registered customers (for significant changes)

We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of our Site after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us through any of the following channels:

We aim to respond to all privacy-related inquiries within 5 business days. For CCPA or GDPR rights requests, we will respond within 30 days as required by law.